Terms & Returns

SHIPPING

Retail orders ship within 1-2 business days via USPS First Class mail, and tracking information will be sent via email once your order hits the mailstream. Please be sure to enter the correct email address at checkout!

 

If you need expedited shipping, or prefer another carrier, please contact us to make special arrangements.

 

RETURNS AND EXCHANGES

We want your order to arrive safe and sound, and we take care to package our products to ensure safe delivery. However, in the event that merchandise becomes damaged during shipping, or if we have shipped an incorrect or defective item and you would like to make a return or exchange, please contact us via the form below within 7 days of receiving your order.

 

Once your return has been approved, we will email you a return confirmation and shipping label - please print and include the confirmation with your return shipment. Once we receive your returned item(s), we will process the exchange or refund accordingly, and, if necessary, will issue a refund to your original method of payment (excluding shipping costs, which are non-refundable).

 

Above all, we want you to be happy with your order! Please keep in mind that we are a very small crew over here, trying to do our best. We are not Amazon, we are human beings. If you have any issues whatsoever, please don’t hesitate to reach out and talk to us, and we’ll do whatever we can to make it right.

 

OUR PROCESS

We are letterpress printers, which basically means that we are luddites. While we certainly know how to use a smartphone and a computer, our preferred means of communication goes back to the 15th century and involves cutting-edge terms like “quoin” “fleuron” and “pica”. All this is to say: letterpress is an old process. We love it because it creates a truly beautiful, tactile impression on the page that can’t be matched by digital printing. There are, however, inherent imperfections in the process, and minor variations in ink color, saturation, and impression are par for the course. We think this adds to the unique character of letterpress, and we hope you do too!

 

All of our greeting cards and most of our gift items are letterpress printed by us in our shop in New Mexico. We print on 100% PCW paper, use recycled kraft envelopes, and package our goods in compostable sleeves. Our notepads are digitally printed on recycled paper. Our bandanas and tote bags are screen printed by hand here in the USA.